How do I call Afterpay Support on the phone?

Most questions can be answered quickly by browsing our Help articles, so we recommend starting there for the fastest solution.

If you still need help, you can request a callback from our team. Simply message us through the Help section of your Afterpay App and let us know you’d like to speak with someone. Your request will be sent to our dedicated phone support team, who will call you back during our phone support hours. If you do not have an Afterpay App, you can complete a contact form here.

Tip: If you request a call between the following timeframes, we aim to call you back within the hour. However, response times may vary due to a range of factors such as peak shopping periods or national holidays.

• 10am-7pm AEST Monday-Friday

• 9am-4pm AEST Saturday

• 10am-2pm AEST Sunday

We’re here to support you 24/7 and aim to make getting help as easy as possible!

How do I contact Afterpay Support on social media?

Here are our official social media accounts:

Instagram: @afterpayau
X: @Afterpay_au
Facebook: Afterpay

For your security:

Afterpay representatives will never ask you for your password, PIN, full card number, or sign-in code.

• We will never ask you to do a “test” transaction over the phone, social media, or by any other means.

• The best way to contact Afterpay Support is directly through your app or at the phone number listed above - this is the only phone number customers can call for Afterpay Support.

How do I file a complaint?

In the event that you’re unsatisfied with our response, please follow our Complaint Process.