How it works AU

Get the facts AU

Payments & Benefits AU

Refer a Friend AU

Variation 3

Help AU

Afterpay Features

Returns / Refunds

Payments

Afterpay In-Store

Log In / Account Access

Hardship

Managing Orders

Managing your Account

Getting Started With Afterpay

Contact Afterpay

Help for Merchants

Privacy & Security

I'm a Customer

black

What is Spend Cap?

Can I return part of my order?

I have not been refunded the full amount

I am still being charged, but the merchant refunded me directly to my card

My refund has been processed, but I have not received the money back to my bank account

I can’t get in contact with the merchant

My refund amount is different to what I was expecting. Why?

I am expecting a refund. Can I push back my next payment so I am not charged? 

My order has been returned/cancelled. Why am I still being charged?

Returning goods in-store using Afterpay Card

How do refunds and returns work at Afterpay?

Can I return an online purchase to the Afterpay Card?

No payment upfront

Preferred Payment Day

I’ve been charged an amount different to what I was expecting

Can I pay my entire owing balance or multiple payments in one transaction?

Which cards does Afterpay accept? 

Cashless Debit Cards

Scanning and verifying your payment method

Will using Afterpay affect me being able to get a home loan?

I missed a payment, what happens to my account

What happens if my card is lost/stolen or cancelled by the bank?

Can I change the due date of a payment?

Apple Pay Help

Can I make a partial payment?

How do payments work?

How does Afterpay’s direct debit system work? 

What happens if an automatic payment fails? 

Why have I been charged a late fee?

Why is my first payment higher than the other three?

Afterpay Plus

Shopping In-Store with Afterpay

Making a purchase In-store with the Afterpay Card & Afterpay Plus Card

Returning purchases In-store

Managing the Afterpay Plus Card Subscription

How do I set a PIN for my Afterpay Card?

Set up guides for Afterpay Card

I have a new phone number and I can’t log in to my account

SMS notifications for password resets via email

I’m not receiving the verification code

I got an SMS for verification but when I type it in it does not work?

How to Reset your Password

Why can't I log into Afterpay?

What Should I do if I have been Locked out of my Account?

Have you downloaded our Mobile App? 

We're Here to Support You | Hardship Assistance During Australia's Natural Disasters

I need help with my payments

Struggling financially? Get help now!

What is financial hardship?

How do I appoint a third party to act on my behalf?

Why is my Gift Card asking for a PIN?

Why can’t I purchase gift cards that were previously available to me?

I used to be able to purchase gift cards, but now I can’t. Why? 

I have not received my gift card. What should I do? 

I haven't received my goods. How do I raise a dispute?

Afterpay Single-Use Payment

Can I buy Gift Cards from Afterpay?

How many orders can I have with Afterpay?

What should I do if my goods haven't arrived or have arrived damaged/faulty?

Promotional Code

Why is my order being declined?

How much can I spend with Afterpay?

How can I verify my account?

How do I close my account?

How do I reactivate my account? 

Why is my account frozen?

How to read your account statement

How can I manage Linked Businesses

I received an email asking to confirm my personal details - is this legitimate?

Account Statements FAQ

I received an email about my spend limit - why?

How can I manage recurring payments?

My payment did not go through. Why? 

How do I change my preferred card? 

How do I change a card that is linked to an active order?

How do I remove a card from my account?

Why have you taken an extra payment from my account?

Will you take my first payment upfront?

How do I make payments?

How do I add a card to my account?

How can I increase my spending limit? 

Manage Face ID or fingerprint use

How do I access my statement?

Can I reduce the amount I can spend?

I think my account has been hacked

Can I change my name on my account?

Can I take a break from Afterpay?

How to opt out of push notifications or marketing email updates

How do I change my mobile phone number?

How can I manage my payment methods?

How do I change my email address?

Is there a cost to using Afterpay?

Is it hard to open and use an Afterpay account?

Will using Afterpay impact my credit score?

Can I use Afterpay to order from another country? 

I want to use Afterpay - how do I apply?

When will my first payment be taken?

How does Afterpay work?

Who can use Afterpay?

Where can I use Afterpay?

Is Afterpay really interest-free? Is there a catch?

Is Afterpay safe and secure?

Does Afterpay want me to miss payments so it can earn money from late fees?

Is Afterpay just another form of debt?

How do I message Afterpay for support?

How do I call Afterpay?

Make a complaint about Afterpay

Introducing Amazon

Australian BNPL Regulations

How do I know if Afterpay is working as expected?

I received an unexpected text from Afterpay?

Do you Have the Latest Version of the Afterpay App?

Shopping on eBay with Afterpay

I think I have been sent a phishing email, what do I do?

Categories

Support

How can we help?

Browse

Contact us

Support

Information

Apps

Social Media

Resources

Location