To set up a PIN for your Afterpay Card, login your Afterpay App, click 'In-store', then 'How it works' in the top right corner, and the click ‘Change Card PIN’. You will be prompted to choose and reconfirm your PIN. You can then re-attempt your purchase and use your PIN when prompted. This PIN can be changed at any time via the Afterpay App. 

Why is the payment terminal prompting me for a PIN to complete my purchase?

In-store purchases over $200 made with a mobile device do not typically require a PIN to be entered on the payment terminal, as the cardholder is identified via their mobile device with Face ID, Touch ID or Passcode. However, a small of payment terminals will not accept ‘on device’ identification of the cardholder and will require a PIN to be entered to complete the transaction. To set up a PIN for your Afterpay Card:

1. Click the In-Store tab at the bottom of the app

2. Click the 'How it works' button on top right hand corner

3. Click how to set or update your pin

4. Click on 'Set or update your PIN'

You will be prompted to choose and reconfirm your PIN. You can then re-attempt your purchase and using your PIN when prompted.

What PIN do I use if prompted for a refund?

Some merchant terminals will be configured to request a PIN when processing a refund. If you have set up a PIN already - use this PIN when processing a refund. If you haven't, follow the instructions to set up a PIN!